Frequently Asked Questions
Q: What steps should I take to prepare my carpets for cleaning?
A: To prepare for a professional carpet cleaning:
- Remove toys, papers, breakables, and small furniture from the area you wish to be cleaned.
- Vacuuming thoroughly before your cleaner arrives will ensure an efficient and effective cleaning.
- Ask your specialist in advance what furniture they are able to move. It may not be possible for him to move large or fragile items by himself.
- Pin up drapes/curtains and dust covers to prevent wetting hems.
- Be sure to keep your pets safe and secure and prevent them from running outside or onto the wet carpet.
- Point out problem spots such as stains, odors, high-traffic areas.
- Clear pathways from door to rooms for hoses and ease of access.
- Turn on AC and/or fans to help increase the airflow for faster drying post-clean.
For best results do not pre-treat stains or use DIY cleaners as they can interfere with the cleaning process.
Q: What cleaning method does your company use?
A: Hot water extraction.
Q: What is hot water extraction?
A: Hot water extraction cleaning, also known as steam cleaning, is a deep-cleaning method for carpets, rugs, and upholstery. It involves spraying hot water mixed with a cleaning solution under high pressure into the fibers to loosen dirt, stains, and allergens. A powerful vacuum then immediately extracts the soiled water, removing contaminants and excess moisture.
Q: How often should I have my carpets cleaned?
A: Clean carpets every 12–18 months for most homes. Adjust based on factors:
| Situation | Frequency |
|---|---|
| Low traffic, no pets/kids | Every 18–24 months |
| Average household | Every 12 months |
| Pets, kids, high traffic | Every 6–12 months |
| Allergies/asthma | Every 6 months |
Tip: Vacuum weekly to extend time between deep cleans.
Q: How long will my carpet take to dry?
A: Truck-mounted hot water extraction typically dries carpets in 6–12 hours under good conditions:
| Factor | Drying Time |
|---|---|
| Ideal (low humidity <50%, fans/AC, 70–75°F) | 8–12 hours |
| Average home (moderate humidity, some airflow) | 12-18 hours |
| High humidity (>60%), poor ventilation, thick carpet | 18–24 hours |
*Always wait at least 24 hours before putting furniture back on the carpet or before removing protection blocks or tabs.
Tip: To speed it up you can run a fan or de-humidifier. Avoid walking on it until dry to prevent re-soiling.
